Uvita 360 Policies.
Thank you for scheduling your adventure tour with Uvita 360. Since we run an extremely high quality tours like Kayak, Stand Up Paddle and Surf based on limited space and tight margins our policy goes as follows:
To reserve a tour with Uvita 360, you must book at least the day before of the tour due that we work with the different tides of the day.
Uvita 360 Tours requires %50 payment of the total for booking you tour and full payment before we start the tour, payment can be in cash or Credit Card in our office. We also use Paypal and our bank account for more advanced booking from long distance.
The person who have reservations and arrive late, will miss their activity entirely.
Uvita 360 is not responsible for the missed activity as we tell our clients to be here 15min before the tour time.
If you cancel 24 hours or before to excursion date: you need to pay us 50% of the tour.
If you need to cancel your tour inside 24hrs before of the excursion date: full payment will be charged.
There is no charge to change the date of your reservation if you notify us more than 48 hours prior to your tour.
Refunds will not be given to no shows or late arrivals.
The Tour that cannot be run or completed due to lightning or storm, we will forfeit 25% of the total tour price as a means to cover our costs of booking and instructor time commitments.
We are happy to help in any way we can. Please do not hesitate to contact us with any questions or comments.
Our phone line is open Monday to Monday from 6 am to 10 pm phone: (506)8586-8745. If you are unable to contact us during office hours, please send an email with your questions or comments to firstname.lastname@example.org we’ll get back to you as soon as possible. Pura Vida.